Customer Experience

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QuestionPro

Company Overview QuestionPro

Founded in 2005, QuestionPro is a full-circle research and experience management solution that transforms data into insights. Through different product lines and features—business leaders, marketers, and researchers are empowered to gain the feedback required to make informed decisions faster.

Fortune 100 companies rely on us to help unlock insights about customers, employees, and the marketplace. With offices in eleven countries, including the US, Mexico, Germany, United Arab Emirates, the U.K., Canada, and India, we offer customers 24/7 access to highly trained support specialists and engineers.

Who is QuestionPro

With over 5 million users worldwide, QuestionPro is a global Customer Experience Management technology provider that empowers data collection and transformation into powerful insights—servicing the region’s significant clients in the public and private sectors. QuestionPro enables dynamic and personalized connections with people by utilizing artificial intelligence and natural language processing to deliver predictive insights. Forrester, Gartner, Quadrant Spark Matrix, G2 Crowd, and others recognize QuestionPro’s platform as an industry leader in Experience Management and Research technology.

With a powerful omnichannel feedback management mechanism, QuestionPro enables enterprises to listen to their customers, close the feedback loop, and convert unhappy customers into happy customers. QuestionPro feedback management is the only software platform that helps brands continually assess the quality of their four core experiences—customers, employees, products, and brands. With QuestionPro, organizations can be at every meaningful touchpoint for every experience and predict which changes resonate most with stakeholders.

Discover the Power of QuestionPro: Transforming Data into Actionable Insights

QuestionPro always sets high standards in terms of security and currently operates a total of seven data centers worldwide – the United States, Saudi Arabia, Canada, Netherlands, Australia, Singapore, and the United Arab Emirates. Security and Compliance practiced by QuestionPro include:

Unlock unparalleled insights and experiences across all key verticals with QuestionPro’s advanced solutions. Whether you need cutting-edge survey tools, powerful customer experience management, innovative research platforms, or dynamic employee engagement solutions, QuestionPro empowers your business to make data-driven decisions that matter. With AI-driven automation, real-time analytics, and seamless integrations, elevate your strategies and drive tangible outcomes with ease.

QuestionPro complies with the GDPR (DSGVO) standards for data collection, which came into force in 2018. 

Survey Software

  • Customizable Survey Builder
  • Advanced Analytics
  • Multi-Device Compatibility
  • Real-Time Reporting
  • Data Security
  • AI-Generated Surveys


  • CX Management

  • Customer Journey Mapping
  • NPS+ Advanced Analytics
  • Omnichannel Engagement
  • Sentiment Analysis
  • Closed-Loop Feedback
  • Advanced Dashboards


  • Research Suite

  • Comprehensive Research Tools
  • Multimodal Survey Options
  • Panel Management
  • Community Management Platform
  • Data Quality Controls
  • AI-Generated Insights

  • EX Management

  • Employee Pulse Surveys
  • Customizable Workflows
  • 360-Degree Feedback
  • Engagement Analytics
  • Anonymous Feedback
  • Integrations with HR Systems