Customer Experience

Innovation in customer experience to achieve Vision 2030

About Us

We set out to provide exceptional services through various experts, following world-class standards and offering advanced competencies indigital transformation, customer experience, and self-operation for marketing, product development, and growth.

We dedicate our capabilities to helping organizations with bold innovations and decisions. We have diverse sets of advanced skills in management consulting and technology solutions

What makes us Unique

At CX, we emerged from identifying a pivotal gap in the Saudi market, a need for genuine customer centricity intertwined with an understanding of the Kingdom’s rich cultural backdrop, crucial for crafting and managing meaningful experiences.

Our expertise lies in elevating customer experiences, deeply aligned with Saudi Arabia's unique era needs and cultural essence.
Our core principle is CARE, care for the market, our customers, and the vision of Saudi Arabia 2030.
Build marketing strategies based on data analysis and market understanding to effectively reach the target audience
Teams with advanced skills in management consulting and technological solutions to achieve success for bold and innovative organizations

Areas of Expertise

Customer Experience Strategy
Voice of Customer
Journey Mapping & Design
Customer Care
CRM
Consulting
Marketing

Marketing

Integrated Marketing
Product Management
Digital Marketing
Market Research
Brand Management
E-commerce

E-commerce

E-commerce Development
Web Design Services
Marketing Services
SEO
Marketing Automation
App Design & Development

Data

Data Science
Data Analytics

Our Services

Our specialization spans both strategic and operational aspects of customer experience, ensuring comprehensive coverage of your needs.

All Services

Forums & Events

All
Awards
Events

CX World Forum

The forum comes as one of the initiatives that contribute to raising the efficiency of services in the public and private sectors by facilitating the customer journey in a way that keeps pace with their aspirations and meets their desires

Saudi Customer Experience Awards

Saudi Customer Experience Awards 2024, held on January 25, 2024 in Riyadh. Which represents an important event that celebrates excellence in customer experience across various industries in the Kingdom of Saudi Arabia.