About Us
We set out to provide exceptional services through various experts, following world-class standards and offering advanced competencies indigital transformation, customer experience, and self-operation for marketing, product development, and growth.
We dedicate our capabilities to helping organizations with bold innovations and decisions. We have diverse sets of advanced skills in management consulting and technology solutions
What makes us Unique
At CX, we emerged from identifying a pivotal gap in the Saudi market, a need for genuine customer centricity intertwined with an understanding of the Kingdom’s rich cultural backdrop, crucial for crafting and managing meaningful experiences.
- Our expertise lies in elevating customer experiences, deeply aligned with Saudi Arabia's unique era needs and cultural essence.
- Our core principle is CARE, care for the market, our customers, and the vision of Saudi Arabia 2030.
- Build marketing strategies based on data analysis and market understanding to effectively reach the target audience
- Teams with advanced skills in management consulting and technological solutions to achieve success for bold and innovative organizations
Areas of Expertise
Customer Experience
Customer experience strategy, voice of the customer, journey design and mapping, customer care, customer relationship management, consulting.
Marketing
Integrated marketing, product management, digital marketing, market research, brand management.
E-commerce
E-commerce systems development, web design service, online marketing service, search engine optimization, self-operation (automation) for marketing, application development
Mobile devices, web application development.
Data
Data science, data analysis.
Customer experience analysis
- Research and development
- Customer experience reviews
- Identifying pain points
- Customer-centric auditing
- Discovering customer personas
Designing the customer experience
- Customer experience roadmaps
- Employee experience roadmaps
- Voice of the customer and employee programs
- Digital customer experience design
- Customer journey redesign Business process reengineering
Activating the customer experience
- Change management
- Roadmap project management
- Leadership alignment
- Program activation
- Customer experience measurement
Improving customer experience
- Customer experience governance
- Customer experience consulting
- Customer experience innovation
- Customer experience sustainability
- Customer experience reports and analysis
Forums & Events
- All
- Awards
- Events
Blog Customer experience
- Sustainable Growth
- Strategies
- Leadership
- Development
Product development and growth: Innovation for competitive advantage and sustained growth Development, Leadership, Strategies, Sustainable Growth -أكتوبر 7, 2024 Reaching...
Mastering the Art of Customer Experience: Unveiling the Power of ROX in Business Growth Leadership, Strategies, Sustainable Growth -أكتوبر 7,...
Transforming Customer Experiences: The Saudi Approach Strategies -يوليو 5, 2024 Introduction In recent years, Saudi Arabia has made significant strides...
Our partners in success
Contact Info
- 3344 434 50 966+
- Info@cx.com.sa
- Kingdom of Saudi Arabia - Riyadh - Al-Rabi'a District
A Saudi organization specializing in customer experiences and focused on developing and achieving results, providing highly tailored expertise throughout the project lifecycle.