Customer Experience

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Our Services

Transform your customer experience with our unparalleled CX services, tailored to exceed your expectations

and leave a lasting impression your customers”

What makes us Unique

What sets us apart at CX is our deep commitment to understanding the cultural and historical identity of Saudi Arabia, developing innovative customer experiences that are aligned with the Kingdom’s economic ambitions and future vision. We use methodologies tailored to the Saudi market, enabling us to deliver unique and customized solutions that fully meet customer needs. We don’t just provide services; we create experiences that create sustainable impact and enhance the Kingdom’s position on the global stage.

What sets us apart:

Analyze CX

  • Research and Development
  • CX Audits
  • Pain Point Discovery
  • Customer Centricity Audit
  • Persona Discovery

 

Design CX

  • CX Roadmaps
  • EX Roadmaps
  • VoC and VoE Programs
  • Digital CX Design
  • Journey Redesign
  • Process Reengineering

Activate CX

  • Change Management
  • Roadmap Project Management
  • C-Suite CX Alignment
  • Program Activation
  • CX Measurement

 

Optimize cx

  • CX Corporate Governance
  • CX Advisory
  • CX Innovation
  • CX Sustainability
  • CX Reporting & Analysis

 

Areas of Expertise

Customer Experience

Customer Experience

  • Customer Experience Strategy
  • Voice of Customer
  • Journey Mapping & Design
  • Customer Care
  • CRM
  • Consulting
  • Marketing
Marketing

Marketing

  • Integrated Marketing
  • Product Management
  • Digital Marketing
  • Market Research
  • Brand Management
  • E-commerce
E-commerce

E-commerce

  • E-commerce Development
  • Web Design Services
  • Marketing Services
  • SEO
  • Marketing Automation
  • App Design & Development
Data

Data

  • Data Science
  • Data Analytics

Pricing Packs

Our Plans For Flexible Consultations

Basic

Support & Empowerment Package
focused on providing the necessary support and tools to enable your organization to achieve and sustain excellence in customer experience.
60 Hours
3/Month
Development of Projects Scope
Review of project outputs and initiatives, providing feedback and recommendations
Evaluation of reports and methodologies, offering strategic advice
Recommendations for corrective plans, improvement mechanisms, and implementation strategies
Access to best practices, working mechanisms, and methodologies
Contributions to enhancing measurement, research, and diagnostic tools
Guidance to the team, reviewing team outputs, and boosting team effectiveness

Advance

Guidance & Development Package
designed to provide expert advice and foster growth, perfect for entities aiming to enhance their capabilities and performance.
120 Hours
3/Month
Development of Projects Scope
Review of project outputs and initiatives, providing feedback and recommendations
Evaluation of reports and methodologies, offering strategic advice
Recommendations for corrective plans, improvement mechanisms, and implementation strategies
Access to best practices, working mechanisms, and methodologies
Contributions to enhancing measurement, research, and diagnostic tools
Guidance to the team, reviewing team outputs, and boosting team effectiveness

Premium

Exclusive Package
designed to provide expert advice and foster growth, perfect for entities aiming to enhance their capabilities and performance.
Design Your Own Package
Designing services that meet your needs.
Selecting specific tasks and skills that match your planned business activities.
Flexibility in choosing working hours and times according to need.
Providing ongoing support and advice to ensure the highest efficiency and satisfaction.

Take your business to the next level with strategies
Innovative and effective

Let us help you successfully build your business through strategies that rely on

creativity and analysis.

Contact Info

A Saudi organization specializing in customer experiences and focused on developing and achieving results, providing highly tailored expertise throughout the project lifecycle.

All rights reserved @ Customer Experience 2025